Fix Windows 11 Update KB5028185/KB5028851 Not Installing Error 0x80070002

Microsoft recently released Windows 11 cumulative updates KB5028185 (preview channel) and KB5028851 (release channel) to address bugs and improve the overall stability of the operating system. However, some users reported encountering error 0x80070002 while trying to install these updates. This usually indicates a problem with the Windows Update client not being able to properly process the installation.

If you have tried to install KB5028185 or KB5028851 on your Windows 11 computer but received the 0x80070002 error, don’t worry. Here are 10 potential fixes you can try to successfully install the updates.

Fix the Windows 11 Update KB5028185/KB5028851 Error

  1. Run Windows Update Troubleshooter

The Windows Update Troubleshooter is an automated tool that can identify and fix common issues with Windows Update. To run it:

  • Open Settings and go to Update & Security > Troubleshoot.
  • Under Get up and running, click on Windows Update and then click Run troubleshooter.
  • Restart your PC once completed and check if you can now install the updates.
  1. Stop Windows Update services and restart them

Sometimes, background Windows Update services can get stuck, preventing the installation of new updates. Follow these steps:

  • Press the Windows key + R to open the Run command box.
  • Type “services.msc” and hit Enter to open the Services app.
  • Scroll down and locate the following services:
    • Windows Update
    • Background Intelligent Transfer Service
    • Cryptographic Services
  • Right-click on each service and select Stop.
  • After they have all stopped, right-click on each one and select Start to restart them.
  • Try installing the updates again.
  1. Rename SoftwareDistribution folder

The SoftwareDistribution folder stores temporary installation files required for Windows updates. Renaming it forces Windows to recreate it and can resolve corruption issues.

  • Press the Windows key + R and type “%windir%” to open File Explorer.
  • Navigate to C:\Windows\SoftwareDistribution.
  • Rename the SoftwareDistribution folder to SoftwareDistribution.old.
  • Restart your PC and check for updates again. The folder will be automatically recreated.
  1. Use Windows Update Assistant

Windows Update Assistant is a troubleshooting tool provided by Microsoft that can force install the latest cumulative updates.

  • Go to this site and download the Update Assistant tool.
  • Run the executable file and click Accept to install any pending updates.
  • Restart your computer when prompted and verify if KB5028185/KB5028851 is now installed.
  1. Reset Windows Update components

Using the Deployment Image Servicing and Management (DISM) tool, you can reset and reinstall the Windows Update stack to rectify any corrupt files.

  • Open an elevated Command Prompt. Type cmd in Start and click Run as administrator.
  • Execute the following commands:


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Dism /online /cleanup-image /restorehealth


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Dism /online /cleanup-image /startcomponentcleanup


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Dism /online /cleanup-image /restorehealth

  • Restart your PC and attempt installing the updates again.
  1. Uninstall problematic updates

If a previously installed faulty update is preventing the successful installation of the new updates, removing it may help.

  • Go to Settings > Windows Update > Update history.
  • Click Uninstall updates and view your update history.
  • Identify and uninstall any recent problematic updates.
  • Check for updates again and see if you can now install KB5028185/KB5028851 without errors.
  1. Perform SFC and DISM scan

Using the System File Checker (SFC) and DISM tools, you can scan for and replace corrupt system files that may be interfering with the update installation.

  • Type cmd in Start and right-click Command Prompt. Select Run as administrator.
  • Run SFC scan by executing:


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sfc /scannow

  • Once finished, run DISM scan with:


Copy code

DISM /Online /Cleanup-Image /RestoreHealth

  • Restart your PC after the scans are complete and install the updates.
  1. Clear Windows Update cache

An outdated Windows Update cache can sometimes impede the successful installation of new updates. Flushing the cache forces an update of all update-related components.

  • Press the Windows key + R type “wsreset.exe” and hit Enter to clear the Windows Update cache.
  • Restart your computer and check for updates again.
  1. Perform clean boot

Performing a clean boot will start Windows with only essential services and drivers loaded, isolating any third-party conflicts.

  • Open msconfig (type it in Start or Run). Go to the Services tab.
  • Check Hide all Microsoft services and click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • Disable all startup applications except security software.
  • Restart the PC and install the Windows updates.
  • If successful, re-enable disabled services and startups.
  1. Reset your PC

If all else fails and the error 0x80070002 persists, you may need to reset your Windows 11 installation completely to resolve any deep-rooted problems.

  • Go to Settings > System > Recovery. Under Reset this PC, click Get Started.
  • Choose Keep my files to refresh Windows without deleting your data.
  • Follow the on-screen instructions to complete the reset process.
  • Once your PC reboots, check for the updates again. They should now install without issues.

Resetting your PC should be done as a last resort, but is often necessary if corrupted Windows files are preventing successful installation of the latest updates.

By following one or more of these troubleshooting methods, you should be able to resolve the 0x80070002 error while installing KB5028185 or KB5028851 on Windows 11. Updates are vital for security and stability, so make sure your system can properly download and install them.

Frequently Asked Questions (FAQ)

Here are some common questions related to fixing the 0x80070002 error when trying to install KB5028185 or KB5028851 updates on Windows 11:

Q: What causes the 0x80070002 error when trying to install KB5028185/KB5028851?

A: This error is typically caused by corruption in Windows system files or issues with the Windows Update client and services. Problems with third-party applications interfering can also prevent the proper installation of the updates.

Q: Are KB5028185 and KB5028851 critical security updates for Windows 11?

A: Yes, both are important cumulative updates that address several security vulnerabilities in Windows 11 as well as improve stability. Failing to install them will leave your system exposed to potential attacks.

Q: Can I skip these problematic Windows 11 updates for now?

A: We don’t recommend skipping updates, especially crucial ones like KB5028185/KB5028851 that patch security flaws. The best solution is to troubleshoot and fix the 0x80070002 error so you can install them properly.

Q: Do I need to be a technical expert to implement these fixes?

A: No, the solutions provided are straightforward steps that any Windows 11 user can follow to troubleshoot and resolve the update error on their own without needing advanced technical knowledge.

Q: If I reset my PC, will I lose all my apps and data?

A: Choosing the option to Keep my files will refresh your Windows installation but retain your files and data. You will need to reinstall any applications afterward though. Back up important data as a precaution before resetting.


The 0x80070002 error when trying to install the latest KB5028185 or KB5028851 Windows 11 cumulative update can be frustrating and concerning. However, as long as you methodically apply the appropriate troubleshooting techniques, you should be able to resolve the problem and successfully update your OS.

Key things to try include running the Windows Update troubleshooter, restarting background services, renaming the SoftwareDistribution folder, using the Update Assistant, and resetting Windows Update components. For more stubborn cases, uninstall recently installed problematic updates, run SFC and DISM scans, clear the update cache and perform a clean boot.

As a last resort, completely resetting your Windows 11 installation often helps eliminate any deep-rooted corruption causing the error. Don’t delay installing vital security patches and stability improvements by letting the 0x80070002 error persist – implement these solutions today to fix it and keep your system protected.

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