How To Fix “There Was A Problem Resetting Your PC” On Windows In 2021

Fix “There was a problem resetting your PC”

Reset this PC is an option in Windows 10 that can be found in the Advanced Startup Options in Settings (or in the Recovery section in Windows 10 Settings) that can be used as a tool to fix various serious Windows operating systems problems.

Reset this PC is an option that returns Windows to its default position and it is a faster way to reinstall your Windows operating system. Resetting your PC allows you to keep your files but to remove apps and settings, or to remove everything – all your files, apps, and settings.

Reset this PC is a useful tool when you want to resolve and fix larger operating system problems, but it is advised to use it only when nothing else works. It can make all the problems associated with third-party software, malware or viruses, or system file corruption that led to some serious damage to your system go away.

Using this tool you can make your system as fresh as it once was. In a perfect world, it would work well, however, trying to get freed of some problems in your operating system could point to other problems. If you are browsing this, then most possible you got the “There was a problem resetting your PC” error message when tried to reset your PC.

The most prominent problem is that after receiving this message you are unable to start your Windows at all. This error normally happens when your system is not upgraded to Windows 10, but the operating system came pre-installed.

This error could also occur if you used the “Create a recovery drive” feature, or selected the “Remove everything” option. The good news is that there is something you can do about this, read the guide below, and follow our described steps and see if any of the methods solve the problem for you.

Read More: Different Parts of Pc or Computer and Its Working Methods

Run Startup Repair

The first thing we suggest you try is to run the Windows 10 Startup Repair tool. If you have a DVD or USB that contains your Windows 10 installation media, then insert it and restart your computer. You should receive an on-screen message stating that you need to press any key to boot from CD or DVD. Just press any key on your keyboard and obey the instructions.

Choose the installation language and click “Next”, you should notice the “Repair your computer” option in the next step, find it and click it. This will lead you to the Automatic Repair screen. Once you are on it, click “Troubleshoot”.

Troubleshoot option in Windows 10
Troubleshoot option in Windows 10

In the Troubleshoot menu select “Advanced options”.

Advanced options in Troubleshoot menu
Advanced options in the Troubleshoot menu

In the Advanced options, the menu selects the “Startup Repair” option, which will fix the problems that keep Windows from loading. Windows should begin scanning your system for errors and if it finds and fixes any, then it should fix the “There was a problem resetting your PC” error as well.

When the repairing process is completed, take out/remove your Windows 10 installation media and start your Windows usually. Try to reset your PC again and see if this helped to solve the problem.

Startup Repair option in Windows 10
Startup Repair option in Windows 10

Run Bootrec Commands In Command Prompt

If Startup Repair could not fix the “There was a problem resetting your PC” error, then we recommend you to run the “bootrec” commands using Command Prompt.

Executing these commands enables users to repair the corrupted or damaged Master Boot Record (MBR). Master Boot Record’s purpose is to tell BIOS where to look for the operating system so your computer could start it.

You will need to execute three commands in total that will repair corrupted or damaged MBR, write a new boot sector to the system partition, and rebuild boot configuration data.

To perform these commands follow the same earlier mentioned steps to launch the Automatic repair screen. Once you are on it, go to Troubleshooting, then Advanced options again. In the Advanced options window select “Command Prompt”.


Command Prompt in Windows 10
Command Prompt in Windows 10

In the Command Prompt window enter these three commands (do not forget to press Enter after each command):

bootrec /fixMBR

bootrec /fixBoot

bootrec /rebuildBCD

Once the process is completed, take out the Windows 10 installation DVD or USB and restart your computer. Check if this resolved the problem and fixed the “There was a problem resetting your PC” error.

Run System File Checker

System File Checker (SFC) is a service in Windows that enables users to scan for corruptions in Windows system files and restore corrupted files.

This guide illustrates how to run the System File Checker tool (SFC.exe) to scan your system files and to repair lost or corrupted system files (including . DLL files). If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not function as expected.

For example, a few Windows functions may not work, or Windows may crash. The sfc scannow option is one of the various specific switches available in the sfc command, the Command Prompt command used to run System File Checker.

To run it you need to open Command Prompt again, follow the previously mentioned steps and open it. Once you are in Command Prompt, type “sfc /scannow /offbootdir=c:\ /offwindir=c:\windows” and press Enter on your keyboard to perform this command.

Replace the “c” letter with the Windows drive letter (the drive where your Windows operating system is installed). System File Checker will begin and it should take some time to complete the scan.

It should take about 15 minutes. Wait for the scanning process to finish and restart your machine. See if this fixes the “There was a problem resetting your PC” error.


There is a built-in tool in the Windows tool to check the integrity of disks. It checks disks and corrects various types of common errors.

You can operate this tool from the command line or through a graphical interface, in your case, you will need to run it through Command Prompt. To run it from the command line, open Command Prompt again and type the “chkdsk C: /f /r /x” command, press Enter to execute it.

Replace the “c” letter with the Windows drive letter (the drive where your Windows operating system is installed). If you get requested if you want to schedule the scan to be checked the next time the system restarts, type “Y” and press Enter. Restart your computer and the CHKDSK utility should start checking your system for errors.

Perform System Restore

System Restore tool will eliminate all your newly installed apps, software, drivers, updates, etc. In other words, System Restore simply restores your system into a previous state, using its restore points. A restore point is a set of important system files saved by System Restore on a provided date and time.

System Restore returns everything to a saved restore point, but first, you must have one recorded. If a restore point is not on your computer, System Restore has nothing to switch back to. To employ this tool, you must have created restore points. With an already created restore point, this feature will return your system to the earlier working state, without affecting your files and data.

If you have any system restore points that were created earlier you started experiencing issues with the “There was a problem resetting your PC” error – you may be able to fix the problem by implementing a System Restore.

To perform System Restore repeat the steps mentioned above until you reach the point where you have to select “Advanced options”. In the Advanced options window select “System Restore”.

System Restore in Windows 10
System Restore in Windows 10

In the System Restore window, click “Next”.

If there are restore points created, you will see a list of them (see below). Mark the “Show more restore points” checkbox and it should present more restore points. Choose the restore point that suits you best (depending on the time created etc.) and click “Next”.

System Restore options
System Restore options

Confirm your restore point. Your computer will be restored to the status previous to the event detailed in the “Description” field. If you are OK with your choice, click “Finish” and the system restore process will start.

System Restore finish
System Restore

Rename System And Software Registry

To rename the System and Software registry, you will need to use Command Prompt once again. Follow the previously mentioned steps and open Command Prompt. Now you need to type these three commands and press Enter after each one:

cd %windir%\system32\config

ren system.001

ren software.001

Close Command Prompt and click “Continue” to exit the Automatic Repair screen and proceed to your Windows 10 operating system. Check if this fixed the “There was a problem resetting your PC” error.

If none of these techniques resolved the problem for you, then we suggest you simply reinstall your Windows 10 operating system. To do so, use your installation DVD (or USB). Insert it and start your computer, press any key to boot from your installation media, format the drive, and reinstall Windows.

That’s it, we expect that our given solutions were helpful and you were able to fix the “There was a problem resetting your PC” error. If there is a different method that can solve the problem for you – do not hesitate to share it with us and with others by leaving a comment in our comment section below.

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